Terms and Conditions (GTC)

1. General points

1.1. The online shop www.meno-shop.ch is an offer from Meno Reinigung Yilmaz Enis. 1.2. The general terms and conditions (hereinafter referred to as "GTC") regulate all conditions and services between Meno Reinigung Yilmaz Enis and its customers. 1.3. All correspondence should be sent by email to info@meno-shop.com .

2. Offer and conclusion of the contract

2.1. The offers in the online shop www.meno-shop.ch are aimed at customers of legal age and with legal capacity who are resident in Switzerland and Liechtenstein. They are provided without obligation and therefore do not constitute binding offers. 2.2. The customer receives a non-binding order confirmation. In particular, Meno Reinigung Yilmaz Enis reserves the right to refuse orders for an item if the quantities exceed the usual consumption of a household. The order is only considered binding when the shipping confirmation is received or the goods are made available for collection. 2.3. In order to place an order and/or request information on specific products, the customer must first log in to www.meno-shop.ch with a personal customer account or as a visitor. For this purpose, the customer must provide his user name (email address), first and last name, the address of the registered place of residence with the authorities, his date of birth and a valid telephone number, regardless of whether he places an order or not. When making purchases via the individual customer account, he must also set a password.

3. Order and delivery

3.1. Orders are placed on the website www.meno-shop.ch . If, after confirmation of receipt of the order, it turns out that an item is not available, the order will simply be cancelled without the customer being able to make any further claims. 3.2. The delivery time stated in the offer or in the order confirmation is only a non-binding indication. In the event that Meno Reinigung Yilmaz Enis is unable to meet a delivery date, the customer can cancel the order by informing the customer center in writing within 30 days of the order confirmation. 3.3. Meno Reinigung Yilmaz Enis is entitled to make partial deliveries. If only part of the ordered goods are not available, the customer is not entitled to cancel the entire order or make any further claims. 3.4. Delivery is made exclusively to addresses in Switzerland and Liechtenstein at the customer's expense and risk. In principle, the goods are only delivered to the customer's address on the sidewalk. 3.5. We guarantee that delivery will take place within 1-3 working days. Orders over CHF 79.– are free of shipping costs. For orders under CHF 79.–, a small quantity surcharge of CHF 9.– will be charged. Customers with special conditions will have their adjusted shipping costs shown in the ordering process. 3.6. If a collection period has been agreed, the customer must collect the ordered goods from the specified collection point within two weeks of notification that the goods are ready for collection. Collection takes place during the normal opening hours of the specified collection point. If the goods are not collected within the set period, Meno Reinigung Yilmaz Enis is entitled to withdraw from the contract or to deliver the goods to the customer at the customer's expense. In both cases, Meno Reinigung Yilmaz Enis can demand compensation for the measures taken. 3.7. The customer is obliged to check immediately whether the goods delivered/collected are as ordered, complete and in perfect condition. Damage to the delivered/collected goods must be reported to the transport company and Meno Reinigung Yilmaz Enis as soon as possible, but no later than five calendar days after delivery. In the event of a complaint, all parts of the original packaging must be kept. The customer may only dispose of them with the written consent of the transport company or Meno Reinigung Yilmaz Enis.

4. Prices

4.1. Meno Reinigung Yilmaz Enis has the right to change its prices at any time. The price published on the day of the order applies. Price changes that occur after the order has been placed will not be taken into account. 4.2. All prices published in the online shop www.meno-shop.ch are in Swiss francs including value added tax (VAT) and advance recycling tax (ARF). Additional costs (e.g. postage, packaging, surcharges for certain payment methods) are not included in the price. They are listed separately and can be charged extra. We reserve the right to make technical changes, errors and misprints.

5. Payment conditions and retention of title

5.1. The payment methods specified in the online shop www.meno-shop.ch are accepted. Meno Reinigung Yilmaz Enis can exclude any of these payment methods generally or for certain customers without having to justify its decision. Meno Reinigung Yilmaz Enis is entitled to charge surcharges for certain payment methods. Meno Reinigung Yilmaz Enis reserves the right to inquire about the customer's creditworthiness and to pass the customer's data on to third parties for this purpose. 5.2. When purchasing by direct debit or credit card, the amount is debited on the day of the order, and the customer's data is transmitted in encrypted form. If payment is made in advance, the order is only placed when the corresponding amount has been received by Meno Reinigung Yilmaz Enis. During this time, the desired items cannot be reserved. In the event of delivery difficulties, it may happen that the goods with the status "in stock" are not immediately available at the time of the order. If payment is not received by Meno Reinigung Yilmaz Enis within five days, Meno Reinigung Yilmaz Enis can cancel the order. If it is agreed that the customer will collect the ordered goods from a Meno Reinigung Yilmaz Enis collection point, the purchase price including all incidental costs must be paid in full at that time. 5.3. The products delivered by Meno Reinigung Yilmaz Enis or collected by the customer remain the property of Meno Reinigung Yilmaz Enis until Meno Reinigung Yilmaz Enis has received the full purchase price (including all incidental costs). The customer undertakes to treat the products with care as long as they remain the property of Meno Reinigung Yilmaz Enis.

6. Returns, warranty and complaints

6.1. Right of return and exchange
The exchange or return of food is generally excluded, except in the case of damaged or spoiled products, which must be reported immediately after delivery. Other items can be returned at the discretion of Meno Reinigung Yilmaz Enis within 14 calendar days of receipt. 6.2. Scope of the guarantee
Meno Reinigung Yilmaz Enis provides a guarantee on the products purchased. Food is guaranteed until the best-before date printed on the product. Defects in non-food items that occur before or after delivery to the customer may entitle the customer to claim damages or withdraw from the contract. The choice of measure rests with Meno Reinigung Yilmaz Enis. 6.3. Warranty period and manufacturer's guarantee
The delivery note serves as a warranty card and must be kept carefully. The warranty does not cover damage caused by improper use, natural events, moisture, impacts, natural wear and tear, or manipulation of the product that was not carried out by Meno Reinigung Yilmaz Enis or authorized bodies. 6.4. Storage and transport
Meno Reinigung Yilmaz Enis guarantees the proper storage and transport of food in accordance with legal requirements. The customer is obliged to check the delivered food immediately upon receipt and to store it properly. 6.5. No claim for damages
Any liability of Meno Reinigung Yilmaz Enis for direct, indirect or consequential damages resulting from the use or improper storage of the products is excluded, unless there is intent or gross negligence.

7. Data protection and security

7.1. Meno Reinigung Yilmaz Enis undertakes to protect the personal data of its customers in accordance with applicable Swiss law. The data required for the completion and execution of orders will be treated confidentially. 7.2. The customer has the option of receiving a copy of his personal data upon request in order to change or delete the information. Deletion of customer data is not possible as long as there are still open orders. 7.3. The credit card details are transmitted via a secure system and are not stored by Meno Reinigung Yilmaz Enis or by third parties.

8. Changes to the Terms and Conditions

8.1. Meno Reinigung Yilmaz Enis reserves the right to change the terms and conditions at any time. The current version is published on www.meno-shop.ch . Changes to the terms and conditions will be communicated to the customer with the next order at the latest and will be deemed approved from that point on if the customer does not object within 14 days. 8.2. In the event of significant changes to the terms and conditions, in particular those that affect the rights and obligations of the customer, the customer will be informed by email.

9. Applicable law and place of jurisdiction

9.1. These terms and conditions and all contracts concluded via www.meno-shop.ch are subject to Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). 9.2. The place of jurisdiction for all disputes arising from or in connection with these terms and conditions or contracts concluded via www.meno-shop.ch is the registered office of Meno Reinigung Yilmaz Enis, unless the law provides otherwise.

Version 08.2024